Industry-Specific AI Solutions
Discover how Autom8ly's custom AI solutions can transform operations across various industries, delivering measurable improvements in efficiency, accuracy, and customer satisfaction.
Call Center / Customer Support / Collections
- AI-powered assistance for human support agents providing the most relevant answers from documentation, past tickets, and product manuals—reducing handle time and improving first-contact resolution.
- Automatically monitor and score every customer interaction (calls, chats) to identify performance gaps, ensure compliance, and streamline human agent coaching—replacing manual QA sampling with full coverage.
- Ensure call center agents handling sensitive data (e.g. PII, HIPAA) adhere to regulatory and policy standards, while receiving actionable feedback to improve empathy and accuracy.
- Real-time prompts guide agents during live calls with policy reminders, dynamic scripts, and empathy cues—minimizing escalations, improving CSAT, and reducing average handle time (AHT).
- Automate tier-1 calls such as balance checks, account updates, password resets, or appointment confirmations—dramatically reducing wait times and lowering operating costs.
- Handle routine collections calls. Your Virtual Agent can verify identity, negotiate and receive payment and hand off to live agents when needed.
Financial
- Instant access to financial policies, past audits, risk reports, and market analysis for advisors, underwriters, or auditors.
- Monitor for compliance breaches, script adherence, and accurate financial information delivery during customer interactions—while training agents on complex financial products and service protocols.
- Prevent miscommunication of financial regulations or product terms. AI listens to agent-customer interactions and provides real-time prompts for compliance language, disclosures, and upsell opportunities.
- Handle routine queries like transaction history, loan payment status, or FAQs around products and services. PhoneGenii can verify identity, answer questions, and even hand off to live agents with full context when needed.
- Help users understand financial products, generate quotes, check eligibility, and navigate complex FAQs—improving engagement and driving lead generation.
E-Commerce & Retail
- Analyze voice and chat interactions to identify trends in customer complaints, product issues, or delivery delays. Use this data to train agents on how to handle sensitive inquiries, upsell effectively, and boost customer satisfaction (CSAT).
- Assist agents in handling product-related inquiries, returns, and refunds more efficiently. GuideGenii suggests resolution paths, FAQs, and relevant policies while the conversation is happening—resulting in faster issue resolution and improved customer experience.
- Manage high call volumes during peak sales or support periods—automating order tracking, returns info, store hours, and product availability inquiries 24/7.
- Greet visitors, recommend products based on browsing behavior, assist with checkout issues, and answer common questions—reducing cart abandonment and increasing sales.
Internal Operations
- Internal virtual agent that helps employees quickly find answers in handbooks, policies, org charts, onboarding materials, and internal systems.
- Help internal teams respond more accurately to employee inquiries about benefits, policy changes, or IT issues. Real-time assistance ensures consistency and reduces knowledge gaps across departments.
- Suggest troubleshooting steps, dynamic knowledge base entries, and product guidance in real time to help support reps resolve issues faster—reducing escalations and improving first-contact resolution.
Legal & Compliance
- Quick real-time monitoring of potential conflicts of interest or compliance risks.
- Parse through legal documents, contracts, and regulatory materials to support research, case preparation, and compliance reviews with speed and accuracy.
- Ensure sensitive data (e.g. PII, HIPAA) adhere to regulatory and policy standards.
- Call and chat monitoring to ensure use of required legal language and disclaimers helping reduce regulatory risk.
Healthcare
- Rapid information retrieval from medical literature, patient records, and clinical guidelines to assist doctors, nurses, or administrators in real-time decision-making.
- Ensure employees handling sensitive patient data or insurance claims on the phone adhere to regulatory and policy standards (e.g., HIPAA), while receiving actionable feedback to improve empathy and accuracy.
- Ensure employees accurately follow HIPAA or insurance compliance scripts in real time. AI prompts them with the correct next steps, disclaimers, or eligibility criteria based on live context.
- Answer patient calls to confirm, cancel, or reschedule appointments, provide location/hours, and triage basic inquiries—freeing up front desk staff and reducing no-shows.
- Assist patients in finding the right services, checking provider availability, booking appointments, and answering questions about insurance or conditions—streamlining the digital front desk.
